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  • Some top-level values do not show in a drill-down

    Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

  • Oracle B2C Service Deprecations

    EnvironmentDeprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modulesResolution:Important update, CCOM v1.2 and v1.3 are no longer deprecated. Customers...

  • Length of time the Incoming Chat Toast Invitation is displayed

    Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

  • Chat Maintenance

    Environment:B2C Service Chat, Chat MaintenanceOracle B2C ServiceResolution:The B2C Service Chat is a single-version service that is updated without user impact.Product Development will regularly...

  • Pre-screen Pop in B2C Service Chat

    Environment:Oracle B2C Service ChatResolution:The Chat Toast Notification (or pre-screen pop) gives agents quick look at basic customer information so the agent/customer interaction can...

  • Referring Sites report not consistent with Top Referring Searches From Google report

    Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

  • Article not the top result when title of that article is the search terms

    Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

  • Toast Pop-up timing

    Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

  • When searching, best matches do not appear at the top of the search results

    Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

  • Chat Service Updates

    Environment:Chat UpdatesOracle B2C ServiceResolution:Product Development regularly updates services related to the Chat functionality.  The purpose of these updates is to improve the...

Documentation (7191)

  1. Link to a URL

    May 2022 Extensibility Framework Extensibility Framework Release Notes May 2022 These updates have been made in May Last Updated: 07/23/2025

  2. Link to a URL

    Filter results by product or category or supported by Oracle. It is intended for educational or testing purposes only. Use of this sample Last Updated: 02/08/2023

  3. Link to a URL

    October 2022 Extensibility Framework Extensibility Framework Release Notes October 2022 These updates have been made in Last Updated: 07/23/2025

  4. Link to a URL

    Automation From Ribbon -in features which is not required for automation.   It is also important to note the sample Last Updated: 02/08/2023

  5. Link to a URL

    Create a Contact and Add It to the Contact List contacts to the list or create new contacts and add them to the list. Create a Contact and Add It to the Last Updated: 11/13/2025

  6. Link to a URL

    Create a Contact and Add It to the Contact List contacts to the list or create new contacts and add them to the list. Create a Contact and Add It to the Last Updated: 06/16/2022

  7. Link to a URL

    Create a Contact and Add It to the Contact List contacts to the list or create new contacts and add them to the list. Create a Contact and Add It to the Last Updated: 09/09/2022

  8. Link to a URL

    How To Use This Guide high level overview to the add-in framework. It is recommended all new developers working with the add Last Updated: 02/08/2023

  9. Link to a URL

    How To Use This Guide , and request chat sessions. It consists of a standard set of files that can be customized, uploaded Last Updated: 02/08/2023

  10. Link to a URL

    Assign Custom Workspaces to a Profile Custom Workspaces to a Profile After you create a custom workspace, assign it to a profile Last Updated: 11/13/2025
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