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Knowledge Base (67)

  1. Using accented letters (or special characters) in aliases.txt

    Answer: Environment: Site Configuration, File Manager, Wordlist files, Aliases.txt Oracle B2C Service Resolution: Accented letters (or special characters) can be used in the aliases.txt file...

  2. Oracle B2C Service Deprecations

    Updated Answer: Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update , CCOM v1.2 and v1.3 are no longer deprecated...

  3. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  4. Applying a copy of a Service Level Agreement (SLA)

    Answer: Environment: SLAs, Incidents Oracle B2C Service Resolution: Once a Service Level Agreement (SLA) has been modified and applied to records, and then changed, it creates a historical copy of itself. It...

  5. Font size discrepancies between what agents see and what shows in response emails

    Answer: Environment: Visual Email, Incidents, Workspace Options November 2011 and newer Resolution: This behavior is due to fonts in the Rich Text Incident Thread control being listed in pixels rather...
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Documentation (6719)

  1. Link to a URL

    May 2022 Extensibility Framework Extensibility Framework Release Notes May 2022 These updates have been made in May Last Updated: 06/12/2025

  2. Link to a URL

    Filter results by product or category or supported by Oracle. It is intended for educational or testing purposes only. Use of this sample Last Updated: 02/08/2023

  3. Link to a URL

    October 2022 Extensibility Framework Extensibility Framework Release Notes October 2022 These updates have been made in Last Updated: 06/12/2025

  4. Link to a URL

    Automation From Ribbon -in features which is not required for automation.   It is also important to note the sample Last Updated: 02/08/2023

  5. Link to a URL

    Libreria Della Documentazione Su Intelligent Advisor Esci Filtro: Tutti i file Esegui ricerca Libreria Della Documentazione Su Intelligent Advisor Last Updated: 05/02/2025
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